Lean Construction Ireland Annual Book of Cases 2021 16 ACB Group is a 100% Irish owned company that has grown and excelled both nationally and internationally, having more than 18 years of industry experience on a myriad of complex and fast-moving projects. ACB’s vision is to be the ‘GoTo external envelope solution provider in the global datacenter market’with a mission‘to differentiate our customer solutions using digitisation, innovation, and modern methods of construction’.At ACB Group we provide the complete design and build solution for your building envelope, including roofing and façade systems along with internal cladding solutions.We are accredited with ISO 9001:2015 (Quality), ISO 45001:2018 (Health and Safety), and are awarded BSI Verification Certification for Design and Construction. ACB Group is an organisation dedicated to Lean thinking and practice and continuous improvement for many years to enable the business to operate to its full capacity as it experiences exponential growth.With the advent of the Covid pandemic, and the associated worldwide shift to digital,ACB Group took the initiative to develop a new strategy plan to create a leaner system for lead evaluation through investing in a customer relationship management (CRM) system called ConstructionBos (see Figure 1).The initiative came about through the desire to move information to the cloud across the organisation.The growth and expansion of teams into an online world heightened the need for an online system that could see multiple users interact with projects simultaneously. Figure 1. ConstructionBOS The agreed budget for the project was c.€15,000, including purchasing data, licences, and maintenance.The Lean initiative was implemented in two phases and based on making ACB CRM the master. Phase 1 entailed the implementation of the main CRM system, and getting data across and training users. Phase 2 entailed the live data feed to develop an automated governance mechanism. Having a Lean approach to the way in which the business operates and the way the tendering team conducts its business, aligns to the Lean principle of ‘Pursue Perfection’.This focusses on the business’s Lean and continuous improvement principles making the organisation as effective as possible. Figure 2. ACB Group Overview with Innovation Pillar Company Overview ACB GROUP acbgroup.ie Overview & Background to the Lean Initiative Luke Carroll Author Ruchira Kulshrestha Author Gabriel Murray Author Case 4 The Kaizen approach is heavily adopted by ACB Group with continuous improvement being a key pillar. One of the many business goals of ACB Group involves migrating all business data to the cloud, including the way in which leads and project data are held. Before the implementation of ConstructionBos, the organisation managed all tendering activities in one centralised excel sheet Lean Initiative Undertaken – Lean Thinking, Tools, Techniques
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