2020Case 3JonesEngineeringGroup

Contents Lean Construction Ireland Annual Book of Cases 2020 16 Case 3 The previous call history is made available to the technician’s phone through the CMMS for the site in order to verify previous asset history and monitor performance, thus eliminating time wasted re-diagnosing issues with assets. This eases the flow of information from technician to technician and allows access to see who last visited the site, thus removing time spent seeking previous site attendees. A quotation request function has been added to the CMMS system to enable the attending technician to send the necessary details of the task for swift costing to office staff. This also allows the technician full access on their mobile device to see if the call had been quoted for previously. This allows for approval while the technician remains on site eliminating the requirement for the technician to return, thus saving in time and additional costs to the client. When logging a call out, an asset and site history function has been enabled on our CMMS to automatically display similar calls and to identify if reoccurring calls continue appearing, or to assist in diagnosing or resolving calls over the phone. The introduction of a client mobile app to allow the client to log a call on their mobile device, incorporating a picture of the plant/description of the problem which is then logged on the CMMS system, eliminates time wasted from the passing of information from the client to the helpdesk and on to the technician. The mobile app also allows client access to the reports in real-time for download and electronic sharing. A function was added to the CMMS so that when a client site is selected the system shows technicians’ locations on the basis of proximity and familiarity to the site. This allows for automatic selection of the technician by the system, thus reducing mobility times, reducing travel time and costs, and eliminating administration costs involved in phone calls trying to find a technician to attend. A traffic light system was implemented on the call as an overall visual aid for the prioritisation of calls. The traffic light system would prove to be an early warning system that the call is about to breach an SLA. It highlights that the pro- cess has been affected in order to implement remedies for the process to be put back on track, thus increasing quality control. A subcontractor portal has been incorporated into the CMMS wherein a subcontractor can log in to upload their reports to the appropriate call. This in turn triggers payment pre-approval for their invoices. It eliminates unnecessary time wasted on administration following up reports to add to the system and provides quicker visibility for our clients and account managers. Overtime Work execution delays Non-Value-Adding Preventative Maintenance Tasks Technology underutilisation Motion excess Inventory overages and slow-movers Errors in Process, People and Procedures Jones Eng i neer i ng Figure 5. Jones Engineering Productivity & Efficiency Lean Improvement